Erica Hawthorne

Erica Hawthorne
EMSI Operations Assistant

Currently serving as Operations Assistant with EMSI, Erica joined our company in late 2021, bringing over 13 years of business operations experience to our team. Prior to joining EMSI, Erica provided Northern Virginia companies with managerial services across a wide spectrum of product lines. As a Sales and Service Manager, a Warehouse Manager, and a Facilities Supervisor, her organizational and operational skills were evident as she managed inventories and personnel, developed policies and procedures, and conducted analyses of business operations to increase productivity and effectiveness while reducing redundancies.

As the Operations Assistant, Erica serves as the primary point of contact for our 100+ instructor cadre, responsible for coordinating and deconflicting cadre assignments for the myriad of courses, workshops, exercises, and consulting events worldwide. Her past experiences in managing production and shipping will enhance EMSI’s client support, as well as support to our contracted instructors. With a solid background coordinating with a myriad of vendors and evaluating pricing practices, Erica actively seeks cost-savings and efficiencies for EMSI’s business model. Additionally, she manages many of the supporting elements of an event’s lifecycle, to include ordering all necessary course materials and maintaining a historical and current record of students by activity. Erica is also responsible for compiling all activity evaluations from courses, workshops, and exercises into succinct reports for our clients that enable them to identify opportunities for improvement during future responses and evaluating the return on their investments with EMSI.

As part of EMSI’s business marketing team, Erica will significantly expand our electronic reach. As webmaster, she will be critical to pending updates to EMSI’s website to make it more functional and user friendly, while also making it a one-stop shop for all things related to incident management. She additionally manages, EMSI’s online storefront, where field tested and battle approved goods and training are offered for responders. She will also look to revive our social media presence, broadening our audience and enabling EMSI to better advertise across a variety of platforms, to include Facebook, Twitter, LinkedIn, as well as an EMSI blog and email newsletter distribution.

A lifelong learner, her continuing education includes an upcoming sound engineering certification, as well as progress in general studies working towards her degree.